It’s All Good G&R — Frequently Asked Questions (FAQ)

Last updated: August 24, 2025

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Q1. How long does order processing take?
Most ready-to-ship retail items ship in 1–3 business days; handmade/Makers items usually ship in 3–7 business days.

Q2. Do you restock one-of-a-kind items?
Not usually. Our Makers Community items are unique and may not return once sold.

Q3. What is a “Mystery Box”?
A curated surprise selection based on the theme you choose. Contents vary and images are illustrative; Mystery Boxes are final sale.

Q4. Are color and size variations normal for handmade goods?
Yes. Slight variations are part of hand crafted quality and uniqueness.

Q5. What is your return policy?
Eligible retail items can be exchanged or returned for store credit within 7 business days if unused and in original packaging.
Makers, Resale, Mystery Boxes, custom items, face masks, cosmetics, earrings, personal-care, and sale items are final sale.

Q6. My order arrived damaged or incorrect. What do I do?
Email info@itsallgoodgnr.com within 7 business days with your order number and clear photos of the item and packaging.
We’ll make it right.

Q7. Do you accept special requests or custom orders?
For some items, yes. Email us with your idea and deadline, and we’ll confirm availability.

Q8. What payment methods do you accept?
We accept major debit/credit cards and select digital payment options shown at checkout. Payments are processed securely by our
third-party processor.

Q9. Do you ship internationally?
Currently, we ship within the U.S. We’re exploring international options.

Q10. How do I apply a promo code?
Enter it at checkout in the “Discount Code” field before submitting payment.

Q11. Can I change or cancel my order?
We start processing quickly. Email us immediately after purchase; if processing has started, changes/cancellations might not be possible.

Q12. How do I contact customer support?
Email: info@itsallgoodgnr.com