Effective Date: March, 12th, 2025

Last Updated: June 10, 2026

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Q. What is It's All Good G&R?

It's All Good G&R is a community-focused online marketplace offering handmade goods, unique gifts, specialty items,
Mystery Boxes, and products created by talented makers and small business entrepreneurs.

Q. How long does it take to process my order?

Most orders are processed within 1–3 business days.

Handmade, custom, or specialty items may require additional processing time. Processing times are listed on individual product pages whenever applicable.

Q. When will my order ship?

After processing, most orders arrive within 3–7 business days depending on your location and the shipping method selected during checkout.

You will receive tracking information once your order has shipped.

Q. What is a Mystery Box?

A Mystery Box is a curated collection of surprise items selected around a specific theme or category.

Contents vary and may include handmade goods, specialty products, seasonal items, snacks, gifts, or exclusive merchandise.

Because the contents are a surprise, all Mystery Box sales are final.

Q. Can I choose what goes inside my Mystery Box?

No. The excitement of a Mystery Box comes from the surprise experience. While some themes may be available, individual item selections cannot be guaranteed.

Q. Do you accept returns?

Due to the nature of many of our products, the following items are considered Final Sale:

• Mystery Boxes

• Handmade Makers Community items

• One-of-a-kind items

• Personalized or custom products

• Sale or clearance items

• Personal care products

• Earrings and other hygiene-sensitive items

Please review product descriptions carefully before purchasing.

Q. What if my order arrives damaged?

If your order arrives damaged, please contact us within 7 business days of delivery.

Include:

• Your order number

• Clear photos of the damaged item

• Photos of the packaging

We will review your request and work to resolve the issue as quickly as possible.

Q. Can I cancel or change my order?

Orders begin processing quickly.

If you need to make a change, contact us immediately after placing your order. While we cannot guarantee modifications, we will do our best to assist before shipment.

Q. Do you offer exchanges?

Eligible retail items may qualify for an exchange or store credit if returned in unused condition with original packaging within the approved return window.

Final sale items are not eligible for exchange.

Q. Do you offer custom or personalized products?

Yes! Select makers may offer custom or personalized items.

Contact us before placing your order to discuss availability, pricing, and production timelines.

Q. Are handmade products exactly the same as the photos?

No. Handmade products are unique by nature.

Slight variations in color, texture, size, or design may occur and are considered part of the item's handcrafted character.

Q. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods displayed during checkout.

All payments are processed through secure payment providers.

Q. Is my payment information secure?

Yes.

We use industry-standard security measures and trusted payment processors to help protect your payment information.

We do not store full credit card numbers on our servers.

Q. Do you offer discounts or promotions?

Yes!

We occasionally offer promotions, seasonal sales, and special discounts.

Subscribe to our email list and follow us on social media to stay informed about upcoming offers.

Q. How can I contact customer support?

We are happy to help.

Email: info@itsallgoodgnr.com

Mailing Address:
It's All Good G&R
10869 N Scottsdale Rd., Ste #863
Scottsdale, AZ 85254

We strive to respond to inquiries within 1–2 business days.